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We provide a broad portfolio of
services to support the varied requirements of our
customers. These services include:
1. Project Management
- Conduct Monthly Project Status Meetings and record Minutes.
- Manage Issues - maintain list of issues, analyze
and measure issues, work with client to find solutions.
- Review implementation schedules, goals, progress
and impact of any changes.
- Review contract milestones and deliverables.
- Schedule, coordinate and manage activities of the Knexa team.
- Prepare monthly billing requests.
- Review invoices issued to contract sold and invoices paid.
- Provide direction to all project team members.
- Work with the Client's project leader/manager to
ensure goals are met.
2. Implementation Planning
- We’ll meet with you to:
- Begin the project.
- Review FasTrak Implementation Kit.
- Review the implementation Team structure.
- Review contract deliverables.
- Define and confirm project phases.
- Define and confirm issue resolution plan.
- Determine modification policy.
- Review project risks and concerns. (E.g. missed due dates)
- Review critical dates.
- Agree on expectations.
- Determine how processes/issues will be deemed critical.
- Establish Communication Plans
3. Hardware Preparation Configuration
- Confirm hardware specifications.
- Prepare system for software load.
- Confirm backup strategy.
4. Business Process Review (Knexa & Client teams working
together)
- Detailed task list by application provided.
- BPR forms provided.
- Identify Critical Business Processes and match to software functionality.
- Determine software set up and configuration.
- Confirm objectives and assumptions.
- Document changed business process.
- Review reporting requirements.
5. Training (Implementation Team)
- Confirm application environment is ready.
- Training Agendas are provided.
- Train the team on all applications.
- Demonstrate all application functionality.
- Record potential issues to be resolved during
Business Process Review.
6. Training (End User)
- Identify training needs for end users.
- Prepare training environment for end users
- Develop skills for internal trainer if train-the-trainer option is selected.
- Conduct training classes at customer site.
7. Develop Test Plans
- Develop a functional test list per application.
- Assist with developing tests for client specific
business processes (with input from client).
- Assist with developing integration test plans per
client requirements.
8. On Site Consulting Support
- Consultant on site to assist client with testing exercises.
- Consultant on site to assist with going live.
9. Start Up Technical Services (Optional)
- Install and configure operating system on new server
- Review current infrastructure.
- Confirm network diagram.
- Confirm remote site connectivity.
10. On Going Technical Services (Optional)
- Assistance with software updates
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